Meridiana launches new disrupted passenger notifications service with 15below
15below announced their latest customer signing – Italy’s Meridiana – with the launch of their new disruption notifications service. Meridiana is 15below’s first airline customer using the SITA reservations system. Building on the notifications platform current support of Amadeus, Navitaire, Sabre, Galileo and several other GDS, CRM and reservations systems, the platform integrates directly with SITA reservations to pull PNRs impacted by schedule changes and cancellations, before sending passengers tailored messages via SMS and Email.
The passenger now has the ability to accept the change, or in some cases, apply for a refund at the click of a button – actions which get automatically recorded straight back into the reservations system.
Meridiana selected 15below based on their proven expertise and success in streamlining operations whilst enhancing the customer experience during travel disruption with personalised communications.
Teodora Brabete, Call Centre Manager of Meridiana commented: “Travel disruption is unfortunately a predictable pain-point for all airlines across the world. We wanted to find better ways ofmanaging the process– to support our customers with open, honest communications and to build long-term customer loyalty.
15below’s reputation as the industry’s leading passenger notifications partner assured us that we were selecting the right partner to achieve this.”
Nicholas Key, CEO and Co-Founder of 15below added: “The team here have been working really hard on our product to ensure all travel companies – large and small – can benefit from the technology we offer. Replacing unnecessary processes with clever automation frees up staff so they can deliver that human touch, and importantly a great customer service.”
15below have recently welcomed a host of smaller carriers, including Jambojet, Edelweiss and Fiji Airways, into their customer community, highlighting the increasing importance all travel companies are placing on customer service.